Frequently Asked Questions

Click our "Free Quote" to submit your inquiry. Ensure to fill out as much information as you can to ensure a faster turnaround time. 

We have 24 hour production on all our products and many of our products can be delivered to you within 3 business days! 

Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. 

For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.  

All turnaround times are based on business days and office hours: Monday through Friday 8am - 7pm Mountain Standard Time (MST), excluding all national and federal holidays. 

All jobs with standard turnaround times submitted and approved before 9am MST on any given working business day will begin production (day 1 of turnaround time) that day.  If the order is submitted and approved after 9am MST on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.

The estimated production turnaround on this site is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays. Fast Prints USA, LLC is closed Saturdays, Sundays and holidays, so these days are not considered when calculating printing turnaround time.

In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times.  If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select. 

Annual Fast Prints USA, LLC non-production dates:  New Years day on January 1, Memorial Day on the last Monday in May, Independence Day on July 4, Labor Day on the first Monday in September, Thanksgiving on the fourth Thursday & Friday in November, Private Event 17-24 of December, Christmas on December 25.

An online proof will be available for your review after you have uploaded your files. We strongly urge customers to check the electronic proof of their artwork before submitting the order.  No job will be sent to the press without your approval. 

An online proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, and final text. Electronic proofs do not show transparency and overprint issues. They also do not show the color change from RGB or Pantone to CMYK.  Therefore, Fast Prints USA, LLC will not be liable for color variation between the proof and the printed product.  We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer's responsibility to determine if the job is color-critical.

The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation, pixelation quality, or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.